RD350 Store • https://rd350.store/ • Effective: February 10, 2026
At RD350 Store, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a straightforward return and refund process. Please read this policy carefully to understand your rights and our procedures.
Return Eligibility
30-Day Return Window: You may return items within 30 days of delivery for a full refund or exchange. Condition: Items must be unworn, unwashed, undamaged, and in original condition with all tags attached. Proof of Purchase: Original receipt or order confirmation required. Original Packaging: Items should be returned in original packaging when possible.
Non-Returnable Items
The following items cannot be returned: Underwear, swimwear, and intimate apparel (for hygiene reasons); final sale or clearance items marked as non-returnable; customized or personalized products; gift cards; items without original tags or showing signs of wear.
How to Initiate a Return
Step 1: Contact us at returns@rd350.store or [Your Phone Number] within 30 days of delivery. Step 2: Provide your order number, item(s) to return, and reason for return. Step 3: We’ll send you a Return Authorization (RA) number and return shipping instructions. Step 4: Pack items securely with RA number included, and ship to our return address using a trackable shipping method.
Return Shipping Costs
Customer Responsibility: You are responsible for return shipping costs unless the item is defective, damaged, or we sent the wrong item. Free Returns: We cover return shipping for defective, damaged, or incorrect items. We’ll provide a prepaid shipping label. Recommendation: Use a trackable shipping service and retain your receipt. We’re not responsible for returns lost in transit.
Refund Process
Inspection: Once we receive your return, we’ll inspect it within 3-5 business days. Approval: If approved, refunds are processed to your original payment method. Timeline: Refunds typically appear within 5-10 business days depending on your bank or credit card company. Notification: You’ll receive an email confirmation once your refund is processed. Partial Refunds: May apply if items show signs of use, damage, or are missing parts not due to our error.
Exchanges
We offer exchanges for different sizes or colors (subject to availability). To exchange an item, follow the return process above and indicate you want an exchange. Once we receive and approve your return, we’ll ship the replacement item at no additional cost. If your preferred item is unavailable, we’ll issue a full refund.
Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, contact us immediately at returns@rd350.store with photos of the issue. We’ll arrange a free return or replacement and cover all shipping costs. Claims must be made within 7 days of delivery.
Late or Missing Refunds
If you haven’t received your refund within 10 business days: Check your bank account or credit card statement; contact your bank or credit card company (processing may take time); contact us at returns@rd350.store with your order number and return tracking information.
Contact Us
For return questions or assistance: Email: returns@rd350.store • Phone: [Your Phone Number] • Website: https://rd350.store/
We’re here to help! Thank you for shopping at RD350 Store.